FAQ's

Alcohol and Liquor

• Alcohol and Responsible Service (RSA) Rules
• ID Verification on Delivery
• Orders with Alcohol

Payments

• Add new payment card
• What payment methods do you accept?
• How long does my refund take?

Orders

• Can I Chat With the Person Picking My Order?
• What if an item I ordered is out of stock?
• Can I return an item?
• What is the Fresh or Free Guarantee?

Vouchers, Promotions and Everyday Rewards

• December 2025 Promos and Voucher Codes
• Promos, meal deals and multi buy pricing explanation
• Woolworths Bricks Home Collectibles
• Everyday Rewards (EDR) Information
• Voucher or Discount Code Information

Delivery

• Delivery with PIN
• Contacting your delivery driver
• Why does my ETA change?
• Can I tip the driver?
• How do I track my order?
• Can I have the order left unattended?

See all 7 articles

Account Management

• Update your email or phone number on account
• Troubleshooting Sign-In Issues - One Time Passcode (OTP)
• How do I close my account?
• Where can I see my invoice?
• Unsubscribe from marketing and promotions emails and push notifications

About MILKRUN

• Refer a Friend Program
• Why are products showing "back soon" or "unavailable" on MILKRUN?
• How payments work
• What is MILKRUN?
• Getting started with MILKRUN
• Is there a minimum order value?

See all 13 articles

FAQ's

• Work at MILKRUN
• Variable Weight Products
• Tobacco and Cigarettes
• Updating an order after it is placed
• Substitutions